Best Western Chickasha

The shower was great!

The front desk staff all seemed to be in training and either could not or would not answer some very straight forward questions about the Choice Hotels promotion. They also had difficulty checking us out--we had to wait for the day manager to arrive

Bed size was nice

It had mildew on the ceiling and wet carpet by outside bathroom wall from leaking which explained the mildew smell. Pool was not open, it was being fixed, sort of noisy on the interior.

We liked the cleanliness of the room and public areas. Quiet, clean, no frills.

My husband and I are senior citizens and had a rough time getting our luggage up and down the stairs without an elevator or at least some help. They were unable to accommodate us with ground level rooms. Next time I will have to find someplace that can accommodate our needs.

No thermostat in room to control heat

The housekeeper failed to service our room and when asked why they lied and said we had the do not disturb sign on the door. It took until 8:00 pm to get clean towels and the room was never cleaned. Hate that they don't gave an elevator too.

Location & accessibility

Not told abt breakfast Room not cleaned No extra blanket Clerk didn't know if stairs had railing

Male at front desk on checkin was very nice.

The bathroom was dirty. There was no hot water. The water wouldn't drain in tub. Check out clerk female was indifferent. Vanity area dirty. Someone came at night to claim room. Kind of scary for me. Said he booked for a week.

Room was disgusting, there was trash still on the floor from the previous person. I could not believe how bad it actually was, ridiculous. The only good thing was location and the woman at the front desk, she apologized a lot and gave me a complete refund.